At DigiCroiX Solutions, we are committed to delivering high-quality Done-for-You (DFY) digital marketing services tailored to meet the unique needs of our clients. Since our services involve strategy, planning, execution, and implementation, we have outlined the following cancellation policy to ensure clarity and transparency.

1. Cancellation Eligibility

Clients may request a cancellation under the following conditions:

• Before Project Kickoff: If the client requests a cancellation within 24 hours of payment, and no work has been initiated, a full refund may be granted.

• Ongoing Monthly Retainers: Clients on a recurring service plan must submit a written cancellation request at least 15 days before the next billing cycle to avoid further charges.

• One-Time or Fixed Projects: Once work has commenced, cancellations are subject to the refund policy outlined separately.

2. Non-Cancellable Services

Certain services are non-cancellable and non-refundable, including but not limited to:

• Completed and delivered digital assets, websites, branding, or advertising campaigns.

• Paid advertising campaigns where funds have already been spent on platforms (Google Ads, Meta Ads, etc.).

• SEO and marketing strategies that have been implemented.

• Any service where significant progress has been made as per the scope of work.

3. Cancellation Process

To request a cancellation, clients must:

1. Send an official request via email to admin@digicroixsolutions.com with details of the service they wish to cancel.

2. Allow 3-5 business days for our team to review and confirm the cancellation.

3. If eligible, receive confirmation and any applicable refund or final invoice within 10-15 business days.

4. Termination by DigiCroiX Solutions

DigiCroiX Solutions reserves the right to terminate services under the following circumstances:

• Non-payment or delayed payments beyond agreed terms.

• Violation of our terms of service or unethical behavior by the client.

• Requests that involve fraudulent, illegal, or unethical marketing practices.

• Continuous non-cooperation or failure to provide necessary information.

5. Changes to This Policy

DigiCroiX Solutions reserves the right to modify or update this cancellation policy at any time. The latest version will always be available on our website.

For any questions or concerns regarding this policy, please contact us at admin@digicroixsolutions.com.

DigiCroiX Solutions - Cancellation Policy